Operator Roles, System Complexity, and Failure
Tuesday, March 16th, 2010Automation does not remove humans but tends to redefine their roles: operators become concerned with maintenance, repair and higher level supervisory control and decision making. Sociological and memetic organisms supplant individual consciousness. Operators relegated to central control roomsCase in Point: 1977 NYC Blackout Indirect Information Operator followed prescribed procedures But electrical system was brought to [...]





