Bring Out Your Debts
“I am out of work now, to be honest with you, and money is very tight for us,” one man declared on a recent phone call after he was apprised of his late mother-in-law’s $280 credit card bill. He promised to pay $15 a month.
. . .
New hires at DCM train for three weeks in what the company calls “empathic active listening,” which mixes the comforting air of a funeral director with the nonjudgmental tones of a friend. The new employees learn to use such anger-deflecting phrases as “If I hear you correctly, you’d like…”
“You get to be the person who cares,” the training manager, Autumn Boomgaarden, told a class of four new hires.
- You’re Dead? That Won’t Stop the Debt Collector
by David Streitfeld for the New York Times
I can scarcely begin to describe the extent to which this article betrays deep truths about the present state of civilization in the United States.
Read the article and make your own judgments – unless you are a debt collector. If you are a debt collector, please forward your personal information and contact information for anyone who may have once cared for you (next of kin will do) to me before killing yourself.
I can’t wait to make that call and collect…
